Zoryel Montano
Virtual Assistant
Phone +1 306 880 3249
Skype zoryelsm
Email zoryelmontano@gmail.com
Address North Battleford, SK Canada
ABOUT ME
Dynamic and results-driven Customer Support with extensive experience in customer service, team leadership, training and development, and performance improvement. Adept at utilizing customer support software and tools to enhance productivity and efficiency. Committed to delivering outstanding customer service and fostering a positive work environment.
SKILLS & EXPERTISE
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Communication Skills
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Customer Service Skills
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Organizational Skills
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Data Entry
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File Management
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Photo and Video Editing Skills using Canva and Filmora
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Dropshipping
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Shopify Store Management
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Amazon Store Management
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Walmart Marketplace Product Listing, Customer Management, and Order Processing
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Social Media Management
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Proficiency in MS Office (Teams, Excel, Powerpoint, Word, Outlook)
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.Knowledge in using Asana, Podio, Notion, Trello, and Google Suite
WORK EXPERIENCE
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November 2021 - May 2024
Customer Service Supervisor
Textdrip
Molly, MI
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October 2021- June 2022
Shopify and Amazon Store Manager
Happygun
Dover, DE
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October 2019 - April 2023
Virtual Admin Assistant/ Receptionist
Counterpoint Legal
San Diego, Cal.
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May 2021- October 2021
Walmart Marketplace Store VA
Credit Antidote
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2020 - 2021
Customer Solutions Teammate 2
Paypal Holdings, Inc
Muntinlupa City, PH
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2016 - 2019
Collections Account Manager
Synchrony Financial
Muntinlupa City, PH
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2015 - 2016
Customer Service Representative
Hinduja Global Solutions
Muntinlupa City, PH
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2015 - 2016
Customer Service Representative
Hinduja Global Solutions
Muntinlupa City, PH
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2013 - 2014
Senior Process Executive
Cognizant Technology Solutions
Pasig City, PH
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2008 - 2010
Customer Service Representative
APAC
Muntinlupa City, PH
EDUCATION
2005- 2012
University of the Philippines
Bachelor's Degree in Electrical Engineering
Los Baños, Laguna
